Where are you based?

Chu Charms is based out of Massachusetts, USA.

Do you ship internationally?

Unfortunately, due to worldwide shipping issues and delays I am no longer able to ship outside the United States.

Do you take custom orders?

Yes! Click here for more information and examples. Feel free to DM me on Instagram or send me an email to get started on a custom!

When will my order be shipped?

All orders of only in-stock items are processed in 1-5 days. Custom and made to order items take 3-5 weeks to be processed. If your order contains both in-stock and made to order items the entire order will be shipped once the made to order items are complete. Once your order has shipped, you will receive an email with the tracking information.

How long does shipping take?

Once your order has shipped it takes 1-7 days for it to reach you.

The moment your package is dropped off at the post office I no longer have control over it and am not responsible for any lost packages. However, if you have an issue please contact me as soon as possible and I will do my best to help you!

Do you offer returns or refunds?

Due to the handmade nature of all the items I cannot accept returns and do not offer refunds.

Shopping Cart